Atrium Health Achieves 80% Touchless Accounts with Patient Access Automation

The Customer:

Atrium Health is one of the largest health systems in the Southeast, with nearly 7,500 licensed beds, annual revenue exceeding $7.7 billion, and more than 900 facilities located throughout North Carolina and South Carolina.

The Challenge:

Atrium lacked access to accurate patient estimate data, putting pre-service collections and patient satisfaction at risk.

The Solution:

Recondo’s SurePayHealth and Auth-DP provided Atrium Health with real-time access to payer data that patient access departments need for fast patient pricing and authorization verification.

The Outcomes:

Atrium Health has improved pre-service collections by nearly $1 million while significantly reducing denied accounts and denied dollars. And the percentage of patient encounters that require manual intervention has also dropped from 100% to less than 20%, freeing their highly skilled staff to focus on exceptions that pose the greatest denial risk.

“Work is visibly more productive. Our staff no longer have to spend so much time following up on authorizations and eligibility—the work exception lists just tell you.”

Katie Davis

Assistant VP of the Western Division of Corporate Patient Access, Atrium Health

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