Mercy Health

The Customer:

Mercy is the 5th-largest Catholic healthcare system in the U.S. and the nation’s 20th-largest nonprofit healthcare system. With 35 acute care hospitals, 11 specialty hospitals, and over 700 physician practices and outpatient facilities, Mercy’s service area includes Arkansas, Kansas, Missouri, and Oklahoma, with outreach ministries in Louisiana, Mississippi, and Texas.

The Challenge:

Mercy staff were encountering limitations with Epic’s Benefit Calculator, preventing the needed level of benefit detail to produce accurate estimates.

The Solution:

Recondo was able to create an automated “benefits resolution service” for the Epic Benefit Calculator, replacing the need for manual customization of rules. 

The Outcomes:

In the one year since Mercy began using BenefitsPlus, they have increased patient point-of-service (POS) collections by 12 percent while significantly reducing staff time and improving the accuracy of patient estimates. 

“I would absolutely recommend this as the solution for any hospital that uses the Epic Benefit Collector. Working with Recondo, everything goes smoothly. Best of all, we’ve seen our point-of-service collections steadily increase.”

Betty Wikoff

VP of Patient Access, Mercy Health

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