Proven results

Talk is cheap. We measure our products and performance against the real results our customers are seeing.

Business Office Case Study

The Queen’s Medical Center delivers $5M in cash improvements by ending “claim status quo”

The Queen’s Medical Center is a renowned health system and Level I Trauma Center, recognized as a U.S. News & World Report Best Regional Hospital and Best National Hospital.

With 500 inpatient beds and numerous auxiliary services, the business office stays busy following up on the status of hundreds of thousands of claims. Although the vast majority are approved, notification didn’t use to occur until 45 days after service when payment or denials would arrive in the form of remittances.

Through their search for effective automation, Queen’s Medical Center discovered that Recondo’s ClaimStatusPlus™ could rapidly obtain status on the health system’s entire inventory and identify claims that required manual intervention.

Business Office Case Study

Avera Health frees $2.1M (now $20M) from claim status bottleneck

As one of the leading integrated health systems in the Upper Midwest, Avera Health cares for hundreds of thousands of patients across dozens of hospitals in South Dakota and surrounding areas of Minnesota, Iowa and Nebraska.

Due to rapid growth, outstanding claims have steadily increased − creating a persistent backlog for staff to wade through. In response, Avera’s VP of Central Business Office Services, Mary Wickersham, reinvented how her department verifies if a claim is approved or denied. 

During the first year under the new program, $2.1 million was liberated from a cash flow bottleneck, aged accounts were significantly reduced, and Wickersham’s department closed tens of thousands more claims with new speed and scale— without adding more staff.

Patient Access Case Study

Mercy Health improves point-of-service collections with Recondo-Epic integration

Most hospitals are accustomed to seeking reimbursement from public and commercial payers, so the need for more visibility into patient financial liability is new territory.

For Mercy, the nation’s fifth-largest Catholic health system, it’s an opportunity to equip patient access staff with tools that quickly generate accurate statements of patient financial responsibility.

In the one year since Mercy began using Recondo’s BeneftsPlus™, the Midwestern health system has increased patient point-of-service collections by 12%, significantly reduced staff time, and improved their patient estimate accuracy.

Patient Access Case Study

Atrium Health achieves 80% touchless accounts with patient access automation

High administrative costs continue to challenge hospitals across the country. But rather than reduce necessary services and staff to make up the difference, patient access executives like Katie Davis of Atrium Health are taking the lead in bolstering revenue performance by deploying automation.

In this newly automated environment, Atrium Health has improved pre-service collections by nearly $1 million, while significantly reducing denied accounts and denied dollars.

Another one of the Atrium Health’s most impressive achievements was a sharp increase in “touchless” claims, with the percentage of patient encounters that require manual intervention dropping from 100% to less than 20%.

Patient Access Case Study

St. Francis Hospital fast tracks front-end collections with automated patient pricing

St. Francis is a 376-bed regional health system with dedicated centers for women’s health and psychiatric care, the area’s only open heart surgery program, and numerous physician practices, staffed by 2,800 full-time associates and more than 300 physicians.

St. Francis’s Patient Access Services Director Linda Glass knew her staff had reached the limits of what they could collect based on manually created patient estimations. They needed an automated method to replace their no longer effective patient estimation processes.

By adopting Recondo’s SurePayHealth™, St. Francis has increased collections by 37% and equipped staff with the tools they need to continuously improve.