Customer Experience

Obsessed with efficiency and passionate about providing value, we’ve built a robust Customer Experience program designed to drive your success in using our product.

Customer Success Program

We not only want to work with you; we want to drive value in your organization. When you partner with us, you’ll have access to these amazing program benefits.

Account Manager

You’ll be assigned a Client Manager who will serve as your point of contact for managing your account. They’ll conduct your Quarterly Business Reviews and keep you updated on feature releases, product announcements, customer stories and company news.

Feedback Surveys

Every quarter, you’ll have an opportunity to share both qualitative and quantitative feedback directly with our team in a brief survey so we can continuously improve and ensure you’re receiving value from our products.

Business Reviews

We’ll conduct Quarterly Business Reviews with you to ensure accuracy of reporting and that we’re meeting your key performance indicators. You’ll also hear about feature releases, product highlights, customer stories, upcoming events and company news.

Command Center

Command Center is your one-stop shop for managing your account credentials, reports and monitoring usage and performance. This is where you’ll access analytics, and administer your account and users.

Support Center

Our Support Center enables both self-service and technical support. Our Knowledge Base includes help docs, user guides, release notes and training videos. The Recondo Support System is where you’ll create, manage and report on cases.

Ongoing Education

In addition to go-live training, we host regular customer-focused webinars on product features, reporting and other topics. In 2019, we’ll host a User Conference with educational content for all levels of your organization.

The fast path to implementation helped us show the value of automating claim status follow-up to our CFO. It let the Recondo product speak for itself.

Jodilyn Mafua  The Queen's Health Systems

The results have been wonderful and we expect them to keep coming. We found Recondo to be aligned with our guiding principles of integrity and accountability.

Jodilyn Mafua  The Queen's Health Systems

Recondo's continued support and partnership have established the company as an extension of the Queen's Medical Center's business office.

Jodilyn Mafua  The Queen's Health Systems

Work is visibly more productive. Our staff no longer have to spend time calculating estimates and our patients are happier.

 

Become a customer

If you’re ready to take advantage of our solutions and success program, the first step is to submit an inquiry. We’ll reach out to schedule time to understand your goals and help you start automating what you’re doing manually today.

© Recondo Technology 2018 • Patent No. 8,943,565 • Privacy Policy • API Terms of Use

Recondo, Recondo Command Center, ReconBot, and SurePayHealth are registered trademarks of Recondo Technology. Auth-DP, BenefitsPlus, ClaimStatusPlus, eHC Clearing, EligibilityPlus, Empowered by Recondo, EmpoweredBusinessOffice, EmpoweredPatientAccess, Financial Assistance, RegQA, and RevSmart are trademarks of Recondo Technology. MySurePayHealth is a service mark of Recondo Technology. All other trademarks and registered trademarks are the property of the respective trademark holders.