Heather Kawamoto, one of nation’s foremost experts on an issue that continues to plague the healthcare industry: providing true price transparency when individual health needs and coverage are highly variable, will be a panelist on September 20.
Denver, CO — Sept. 18, 2018 — In response to the recent IPPS Final Rule issued by CMS requiring hospitals to post their standard charges online, Recondo Technology is embarking on an educational initiative to inform providers how to provide authentic price transparency to patients.
As part of this effort, the company’s Chief Product Officer, Heather Kawamoto will participate in the panel “The Most Important Issues Facing the Payor and Provider Relationship” at the Becker’s Hospital Review 4th Annual Health IT + Revenue Cycle Conference in Chicago, alongside Scott McFarland, President of HealthBI and Michael Yetter, Director of Healthcare Solutions at KPMG.
“Although the CMS measure on its own won’t help patients understand their unique cost of care, it may drive more traffic to hospital websites—and present hospitals with a significant marketing opportunity,” Kawamoto noted.
She continued, “Hospitals have two choices. They can choose to not interact with prospective patients who are reviewing the charges online and hope that the patient decides to call and schedule care. Or, hospitals can engage patients to generate an accurate cost of care based on the patient’s insurance status via a self-service calculator.”
Price estimate calculators like Recondo’s MySurePayHealth™ typically require just a few data inputs. Prospective patients need only enter a name, contact information, insurance policy number and the service or procedure. From there, MySurePayHealth generates an accurate price estimate based on the patient’s real time levels of coverage, rather than a generic charge master. The calculator can also make the patient aware of the hospital’s different financial assistance programs.
Preparing patients with an accurate estimate of what they will owe and providing payment options increases the likelihood of capturing revenue pre-service and positively impacts patient satisfaction.
Another advantage is that the hospital now has the prospective patient’s name and contact information and can periodically reach out to encourage the patient to schedule care and remind them that financial assistance may be available.
“That is crucial in this era of high deductibles and co-insurance, which too often result in patients deferring the care they need,” Kawamoto noted.
Recondo has guided some of the largest health systems in the country to deploy cost estimate technology as a fundamental offering in their market strategy, including Baylor Scott & White Health, ProMedica, and Shields Health Care Group.
The company pioneered robotic process automation in revenue cycle management, and today, its machine learning-enhanced engines are reducing patient estimate errors by as much as 33%, while discovering next best actions and alerts to improve downstream billing patterns.
About Recondo Technology
Recondo’s cloud-based solutions deliver industry leading automated, accurate, and actionable financial clarity to all participants within the healthcare revenue cycle. Recognized by Black Book Research as one of the top three leaders in revenue cycle management software, Recondo empowers more than 900 hospitals with solutions that connect providers, payers, and patients to ensure proper payments across the care continuum.
Amendola Communications for Recondo Technology
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