Your privacy is important so we’ve developed a policy that covers how we collect, use, disclose, transfer, and store your personal information. In addition to this policy, we may provide data and privacy information embedded in our products for certain features that ask to use your personal information.
Types of data and data collection methods
We collect a variety of personal data through the means described below. You have choices about the data we collect. When you are asked to provide data to us, you may choose not to. But if you decline to provide data, your ability to use the applicable product or service may be diminished or restricted.
Data you submit. We collect your name, email address(es), mailing address(es), telephone number(s), and data related to the business you represent when you request information from us, register, order a product or service, or otherwise intentionally send us such information.
Data we automatically collect from our websites. When you visit one of our websites, we collect general data from your computer or mobile device such as your browser type, operating system, IP address and the domain name from which you accessed the site, and if you are accessing our site with your mobile device, type of mobile device. In addition, we collect data about how you use our websites, such as the date and time you visit the site, the areas or pages of the site that you visit, the amount of time you spend viewing the site, the number of times you return to the site and other click-stream data.
- Remember you so you don’t have to enter the same information when you return to the site
- Provide you with customized content or offers on the site
- Develop aggregate statistics to help monitor site performance, conduct research, improve our content and services, and
- Help protect the security of our sites and services.
We also allow other companies such as web analytics partners, advertisers, or ad networks to set or access their cookies or web beacons (also referred to as 1x1 pixel.gifs or action tags) on the site. For example, we allow third party advertising companies to serve ads on our behalf across the Internet or to display ads for other companies on our site. These third-party advertising companies employ cookies and web beacons to measure and improve the effectiveness of ads for their clients, including us. To do so, these companies use data about your visits to our site and other websites over time. This data may include: date/time of banner ad shown, a unique identifier contained in their cookie, and the IP address of your device. This data can also be used to personalize ads so that you are more likely to see ads about goods and services of interest to you.
Software and apps: Recondo creates a variety of software and applications for mobile devices that may help improve mobile device performance, conserve battery power, improve device security, or offer other benefits. Through these software applications, we may collect location data, unique identifiers, data about the applications installed and/or running, configuration data such as the make, model, and wireless carrier, the operating system and version data, software build data, and data about the performance of the device such as performance of the chipset, battery use, and thermal data.
Third Party Sources: We may also obtain personal data from third party sources such as data brokers, social networks, other partners, or public sources.
Collection purposes, Use of data
We collect and process personal data about you with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests. The purposes for which we collect and use data include:
- To respond to the request that you sent us such as your request for information, or your request to subscribe to a service or purchase a product;
- To provide, manage, maintain, and secure the Service(s) you request;
- To operate and improve our business, including to administer, protect, and improve our services and our systems, to develop new products and services, and for other internal business purposes;
- To better understand the preferences of the users of our Services, compile aggregated statistics about usage of our Services, and help personalize your experience of our website and Services;
- To provide you with information about our technologies, product or service releases, news, and other communications; and
- Any other use we describe in this Policy or at the point where we collect the data.
To achieve these purposes, and to the extent permitted by applicable law, we may combine the various types of data that we collect from different sources.
Where we store and process data
We store and process data in the United States. Wherever we store or process personal data pursuant to this Policy, we take measures to ensure that the data is processed in accordance with this Policy and in compliance with applicable law.
Disclosures of personal data
We access your personal data within Recondo and share data with third party vendor or service providers who process the data on our behalf for the purposes set forth in this Policy. We may also offer training or other services to the employees of our customers. In such cases, we may share data relating to the use of our training and other services with the identified business customers for their business use. We may also share your data as required by law or in the interest of protecting or exercising our or others’ legal rights, e.g., without limitation, in connection with requests from law enforcement officials and in connection with court proceedings. We may share or transfer your data in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business. Finally, we may also share your personal data where you have granted us permission.
Opt-In/Out. In some circumstances, such as email marketing, we offer you the ability to opt-in or opt-out of some kinds of data collection, use, or sharing. In such circumstances, we will respect your choice.Access. If you would like to access your personal data that we maintain, or the personal data you have submitted is no longer accurate, current, or complete, and you wish to update it, please complete email email@example.com to help us identify the personal data we may have about you. If you need to correct your personal data we reserve the right to use data obtained previously to verify your identity.Do Not Track. We do not currently respond to “Do Not Track” (“DNT”) signals sent by web browsers. A uniform standard has not yet been adopted to determine how DNT signals should be interpreted and what actions should be taken by websites and third parties that receive them. However, you may use a variety of other means of controlling data collection and use, including cookie controls in your browser settings and the personalized advertising controls described in the Cookies section above.
We retain personal data while your account is active, or as needed to provide you services. We will delete personal data within a reasonable time after the data is no longer necessary for the business purpose for which it was collected. We will, however, retain and use personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Transmissions over the Internet are never 100% secure or error-free. However, we take reasonable steps to protect your data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. It is your responsibility to safeguard your passwords and User IDs and to notify us using one of the contact methods listed below if you ever suspect that your password or User ID for one of our Services has been compromised. You are solely responsible for any unauthorized use of our Services conducted via your password and User ID.
Our Services are intended for adults. We do not intentionally or knowingly collect personally-identifiable information from children as defined by applicable law and we request that children not submit any personal data to us.
We reserve the right to change, modify, add, or remove portions of this Policy at any time, but will alert you that changes have been made by indicating on the Policy the date it was last updated. If we change the Policy in a material way, we will provide appropriate online notice to you at least thirty days in advance and/or obtain your express consent as required by law. When you visit our websites or use our Services, you are accepting the current version of this Policy. We recommend that users revisit this Policy on occasion to learn of any changes.
To contact us, send us an email at CFO[at]recondotech.com, or write to us at:
7900 E. Union Avenue, Suite 400
Denver, CO 80237.
Last updated: September 1, 2018
Recondo, Recondo Command Center, ReconBot, and SurePayHealth are registered trademarks of Recondo Technology. Auth-DP, BenefitsPlus, ClaimStatusPlus, eHC Clearing, EligibilityPlus, Empowered by Recondo, EmpoweredBusinessOffice, EmpoweredPatientAccess, Financial Assistance, RegQA, and RevSmart are trademarks of Recondo Technology. MySurePayHealth is a service mark of Recondo Technology. All other trademarks and registered trademarks are the property of the respective trademark holders.